GENERAL CONDITIONS
We reserve the right to deny service to anyone at any time for any reason.
You acknowledge that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over multiple networks and (b) conformance and adaptation to the technical requirements of connecting networks or devices. Credit card information is always transmitted over networks using encryption.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, unless we give you prior written consent.
The use of headings in this agreement is for convenience only and will not limit or otherwise affect these Terms.
INFORMATIONAL ACCURACY, COMPLETENESS, AND TIMELINESS
We are not responsible for any inaccuracies, omissions, or out-of-date information on this website. This website contains general information and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. You use the content on this website at your own risk.
This website could contain historical information. Historical information is necessarily out-of-date and is provided solely for your reference. We reserve the right to modify the information on this website at any time, but we are under no obligation to do so. You acknowledge that it is your responsibility to monitor modifications to our website.
MODIFICATIONS TO THE PRICES AND SERVICES
Our product and service prices are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any portion or content thereof) at any time and without prior notice. For any modification, price change, suspension, or discontinuance of the Service, we shall not be liable to you or any third party.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be exclusively available online via the website. These products or services may be available in limited quantities and may only be returned or exchanged in by the consent of the CEO.
We reserve the right, but are not obligated, to restrict the sale of our products or Services to any individual, geographic region, or governing body. We may exercise this privilege on an individual basis. We reserve the right to place limits on the quantity of any products or services we provide. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product without prior notice. Any offer on this website for a product or service is void where prohibited.
We make no guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor that any errors in the Service will be fixed.
INTELLECUTAL PROPERTY – (Documents/Template purchase)
RTO Validation Specialists owns all intellectual property in the company products and services. Information purchased or service delivered is provided to you “as is” for your use and information for your business. When purchasing these documents/products you are granted a limited license for you and your business, the purchaser ensures that they will not be used by other entities, businesses or resold. RTO Validation Specialists reserves all rights.
RTO Validation Specialists grant you a limited, revocable, non-exclusive, worldwide, royalty-free licence to use the purchased documents for the purpose of performing compliance requirements for your business. You are not entitled to sub-licence without our express written permission. We may revoke this licence at any time, for any reason.
You agree to indemnify us for any loss or damage we incur, or any commercial benefit you or any third party makes, from your breach of this clause.
ERRORS, INACCURACIES AND OMISSIONS
On occasion, there may be typographical errors, inaccuracies, or omissions that relate to product descriptions, pricing, promotions, offers, product shipping fees, transit times, and availability. We reserve the right, without prior notice, to correct any errors, inaccuracies, or omissions in any portion of the Service or on any related website, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time (including after you have submitted your order).
Unless required by law, we have no obligation to update, modify, or clarify information contained in the Service or on any related website, including, but not limited to, pricing information. No specified update or refresh date should be taken to indicate that all information in the Service or on any site associated with the Service has been modified or updated.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Our service is not guaranteed, represented, or warranted to be uninterrupted, timely, secure, or error-free.
We make no guarantee that the results you obtain from using our service will be accurate or dependable.
You consent to our removal of the service for indefinite periods of time or cancellation of the service at any time and without notice.
You expressly acknowledge that your use of the service, or inability to use it, is at your sole risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
RTO Validation Specialists, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, even if Because some states or jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law in such states or jurisdictions.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless RTO Validation Specialists and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorney’s fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
LIABILITY
You use the services of RTO Validation Specialists at your own risk. RTO Validation Specialists, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, or licensors (collectively, “Providers”) warrant that RTO Validation Specialists will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of RTO Validation Specialists, or as to the accuracy, reliability, or currency of any information obtained through RTO Validation Specialists. RTO Validation Specialists will not be liable for any damages of any kind resulting from the use of this website or the purchase of any products from this website, including but not limited to direct, indirect, incidental, punitive, or consequential damages. No oral or written advice or information provided by RTO Validation Specialists, its affiliates, or any of their respective officers, directors, employees, agents, providers, or the like shall create a warranty or legal obligation; nor shall the user rely on such advice or information.
This Company reserves the right to modify any advertised price prior to order acceptance. All items are subject to availability and may be removed at any time. If we are unable to fulfil your order, we will offer you a substitution or issue a refund.
PRIVACY
This policy outlines RTO Validation Specialists’ continuing obligations to you in regard to the way we manage your Personal Information. Please refer to our Privacy Policy for more information.
The Privacy Act 1988 (Cth) contains the Australian Privacy Principles (APPs) (the Privacy Act). The NPPs govern our collection, use, disclosure, storage, and destruction of your Personal Information.
The Australian Privacy Principles are available at www.aoic.gov.au, the website of The Office of the Australian Information Commissioner.
Why do we collect Personal Information and what is it?
Personal Information is data or an opinion that can be used to identify an individual. We collect Personal Information such as names, addresses, email addresses, phone numbers, and fax numbers.
This Personally Identifiable Information is collected via a variety of methods, including via telephone, email, our website (www.rtovalidatiion.com.au), your website, the media and publications, other publicly accessible sources, and third parties. We do not guarantee the policies or website links of third parties with whom we are affiliated.
We collect your Personal Information in order to provide you with our services and to communicate with you. We may also use your Personal Information for secondary purposes that are closely related to the primary purpose when you would reasonably anticipate such use or disclosure. By contacting us in writing, you may unsubscribe from our mailing/marketing lists at any time.
When we collect your Personal Information, we will, whenever possible and applicable, explain why we are collecting it and how we intend to use it.
Confidential Information
The Privacy Act defines sensitive information as information or opinions about a person’s race or ethnicity, political opinions, membership in a political organisation, religious or philosophical beliefs, membership in a trade union or other professional organisation, criminal record, or health information.
We will use sensitive information only as follows:
- For the main reason for which it was acquired
- For a secondary objective that is directly related to the primary objective.
- With your permission, or as required or permitted by law.
The Third Party
We will collect your Personal Information directly from you whenever it is reasonable and feasible to do so. In certain instances, however, we may receive information from third parties. In such a case, we will take reasonable measures to inform you of the information provided by the third party.
Transmission of Private Information
Your Personally Identifiable Information may be disclosed in a variety of situations, including the following:
- Third parties for whose use or disclosure you have consented; and
- Where mandated or permitted by law.
Protection of Private Information
Your Personal Information is secured against misuse, loss, unauthorised access, modification, and disclosure.
We will take reasonable measures to destroy or permanently de-identify your Personal Information when it is no longer required for the original purpose for which it was collected. However, most of the Personal Information is or will be stored in client files that will be maintained by us for at least 7 years.
Access to your Individual Data
Subject to certain exceptions, you may access the Personal Information we maintain about you and update and/or correct it. If you wish to access your Personal Information, please submit a written request to us.
RTO Validation Specialists will not charge a fee for your request to access your Personal Information but may charge an administrative fee for providing a copy of such information.
Before releasing the requested information, we may request identification from you in order to protect your Personal Information.
Maintaining the Integrity of Your Private Data
We place a premium on the accuracy of your Personal Information. We will take reasonable measures to ensure the accuracy, completeness, and currency of your Personal Information. If you discover that the information we have is out of date or inaccurate, please let us know as soon as possible so we can update our records and continue to provide you with superior service.
REFUND AND CANCELLATION POLICY – (Document/Template Purchase)
Our products are currently only available for download via the Internet. After approving your purchase, we will process your order. Typically, orders are processed within one (1) hour, but it may take up to twenty-four (24) hours to complete. After processing your order, we will send you a confirmation email to the address you provided on the order form.
This email serves as your electronic purchase receipt and contains access instructions for our product downloads.
Downloads from our servers are closely monitored to ensure that you can access our products successfully. While we are accommodating and permit a reasonable number of downloads, we do not tolerate download abuse. We reserve the right to terminate access to our download servers at any time.
It is important to us that you are pleased with our products, as we stand behind them. As our products are digital goods delivered via Internet download, we do not offer refunds in general.
If you change your mind about your purchase and have not yet downloaded our product, we will gladly refund your money.
After you have downloaded our product, refund requests are handled on a case-by-case basis at our sole discretion. Any refund requests must be submitted within thirty (30) days of the initial purchase.
REFUND AND CANCELLATION POLICY – (Validation Services)
Cancellation and Rescheduling
At RTO Validation Specialists, we understand that plans can change. If you need to cancel or reschedule your service appointment, please notify us at least 48 hours in advance. This allows us to manage our specialists’ schedules effectively and offer the slot to another client. If a cancellation or rescheduling request is made less than 48 hours prior to the appointment, we may charge a cancellation fee of 50% of the service fee.
Refunds
Before Service Delivery: If you decide to cancel your service booking before a specialist has commenced the service, you are eligible for a full refund, provided that you cancel at least 48 hours before the scheduled time. If the cancellation is made within 48 hours of the service commencing, you will be charged a cancellation fee as mentioned above.
After Service Delivery: Since our services include professional assessments and validations by RTO Validation Specialists, they are considered completed once delivered. Therefore, we generally do not offer refunds after the service has been rendered. However, we strive to ensure your complete satisfaction with our services. If you are not satisfied with the service received, please contact us within 7 days of the service date. We will review your concerns and, at our discretion, may offer partial refunds, service credits, or a re-evaluation at no additional cost.
Non-refundable Services
Please note that certain services, including but not limited to urgent or expedited validations, are non-refundable once the service process has commenced, as these involve priority scheduling and resource allocation that affect our operational capacities.
Process for Requesting Refunds
To request a refund or to discuss a service issue, please contact us directly through our email at info@rtovalidation.com.au or call us at 0483 378 493. Please include your service order number, details of your request, and any relevant documentation or communication. Our team will assess your request and respond within 7 business days.
Exceptional Circumstances
We may consider exceptions to our policy on a case-by-case basis in the event of extenuating circumstances. If you believe your situation warrants an exception, please submit a detailed explanation to our customer service team for review.
COMPLAINTS
Please direct all complaints to us on 0483 378 493 or send an email to info@rtovalidation.com.au.
At all times, complaints:
- will be treated seriously.
- will be dealt with promptly.
- will be dealt with in a confidential manner; and
- will not affect your existing obligations or affect your commercial arrangements with us.
We will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.
POLICY CHANGES
RTO Validation Specialists reserves the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting the updated document on our website. We encourage clients to review the document periodically to stay informed of any updates.
Contact RTO Validation Specialists
Phone: 0483 378 493
Postal Address: PO Box 44, Bridgewater SA 5155
